WHY DOES ALL ITEM OFFER IN GRAMS?
We know that it is really hard to gauge the amount of biscuit you will get with 120g or 300g. Given said that 120g will give you 10 pieces of biscuits.
Since all biscuits are handcrafted, all of them will be different in size and weight. Offering them by weight allows you to receive exactly to-the-T!
HOW LONG DO THE COOKIES LAST?
Our cookies are naturally quite hardy. If kept in an airtight container at a cool dry place, they can last up to 6 months! But really, can you leave them for that long?
WHAT IS YOUR STANDARD DELIVERY TIME?
3-8 business days: Sydney, Melbourne, Canberra & Brisbane
5-10 business days: Adelaide
5-12 business days: Perth, Regional & Country Areas
All orders are delivered through Australia Post’s eParcel network or Sendle. Delivery lead times are as above. Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.
WHY ARE THE VEGAN GLUTEN-FREE COOKIES WET?
Whilst we love the creamy and buttery texture of our biscuits, we are highly against chemicals in food.
The composition of our vegan gluten-free biscuits yields biscuits that are slightly 'wet'. That way, everyone can still have that soft and chewy texture of biscuits.
We are so proud of our GF VG biscuits texture as it gives our consumer with dietary requirements the option to have softer biscuits.
DO YOU SHIP INTERNATIONALLY?
No. Unfortunately, we are only shipping to Australia at this time.
ARE THE BISCUITS NUT-FREE?
Whilst our standard biscuits do not contain any nuts* as part of their ingredient, our gluten-free vegan cookies do contain nuts (almond and coconut).
*biscuits may contain traces of nuts as they are made in a kitchen that handles nuts.
OH NO! THE BISCUITS IN MY POUCHES ARE BROKEN!
We understand that it is very frustrating when we found our biscuits no longer in perfect shape. In the case of our pouches, they are designed for personal consumption and for hampers filler. Hence why we used a re-sealable flexible pouch that may lead to a few biscuit breakages.
This way we are able to deliver affordable biscuits with exceptional quality.
If you still have questions for us, please don’t hesitate to get in touch. One of bee will be more than happy to assist you.