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POLICIES

TERMS & CONDITIONS

www.bombusco.com (the "Site") is operated by Bombus.Co (ABN 44 583 510 944) ("Bombus.Co” or "We"). When you use the site, you agree to the terms and conditions that follow. These terms and conditions also govern the supply of any goods to you by Bombus.Co whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site. The use of the Site and the provision of goods to you by Bombus.Co is conditional on your acceptance without modification of the terms and conditions.

ALLERGIES

Bombus.Co will not be responsible for any allergy-related issues. 

Unless it is specified otherwise on your order, all products may contain or come into contact with dairy, wheat, nuts, soy, and other allergens. It is the client’s responsibility to inform their guests of any risks.

RETURN POLICY​

We confirm that in the unlikely event that there is a problem with your order we will refund your purchase in full if we are unable to come to an agreed solution for redelivering your purchased products. To be eligible for a refund, the issue must be at the explicit fault of Bombus.CO, for example:

  • If the order is delivered more than 7 days of the scheduled delivery date with no notification given;

  • If Bombus.Co incorrectly records the recipient or delivery address details; and/or

  • If there is any other unexpected issue for which Bombus.Co is clearly at fault.

However, if incorrect information is submitted by the purchaser or there is a problem with delivery at the fault of the purchaser, Bombus.Co will not be held responsible if the order is not fulfilled.

Once orders have been placed, we do not offer refunds for cancellations. However, you can amend the delivery receipt details up to 24 hours prior to the scheduled delivery date.

CUSTOM ORDERS

Payment:
Each quote is valid for 14 days from the date of issue. 
Your booking is not considered confirmed until the deposit has been received.
50% deposit of the total invoice to be paid 2 months prior to delivery date. 
The invoice is to be paid in full 2 weeks prior to the agreed delivery date.
If you cancel your order, for any reason, 50% of the total price is a non-refundable retainer.
If you cancel within 7 days of the event, you forfeit the entire value of the order. 
You may reschedule your wedding cake for another date up to 90 days previous without penalty.
Failure to make payments by the due date MAY result in your order being canceled; please contact me ASAP to discuss any problems/ possible late payment issues.

Our method of payment is direct deposit.

In the event of cancellation with more than 7 days notice:

  • All requests for cancellation must be made in writing.

  • If for any reason you need to postpone your event, please contact me immediately. Your new date may or may not be available, but I will try to accommodate you wherever possible. If the new date of your event is available, all monies paid will be transferred to the new date without penalty.  If the new date is unavailable, please see the below cancellation policy.

If for some reason we are unable to fulfill your order due to unforeseen circumstances (e.g. accident or illness), your deposit will be refunded in full and we will assist you in finding an alternative decorator to complete your order.

Design and flavor changes

  • Minor changes to the design will be accepted after a deposit is received up to 4 weeks prior to your event.

  • Flavour changes will be accepted up to 2 weeks prior to your event, however, this is at Bombus.Co's discretion, and is subject to availability.

  • Should the design change, Bombus.Co will endeavor to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required.  An administration fee may also be charged.

  • Any changes to the original order are subject to viability and quote review.

  • Date changes must be submitted in writing and the new date is subject to availability.

  • Any errors, corrections, or updates to your order must be submitted in writing.  Your amended order will then be reissued for your records.

  • Whilst all care is taken to complete your order as specified – factors including but not limited to weather and supply availability MAY result in design changes.  Design changes are at Cake From The Heart’s discretion.  All cake designs are subject to artistic license and should I need to make such changes no further correspondence will be entered into.

  • In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.


PHOTO USAGE

Bombus.Co reserves the right to use any photos we take of your creation for media-related activities such as publishing on our website, social media, or advertising.

 
YOUR CONSENT

By placing an order you agree to the terms and conditions set out above.

DISCLAIMER

Your use of the Site is at your sole risk. We reserve the right to restrict or terminate your access to the Site or any feature or part of it at any time. Bombus.Co does not guarantee that prices or promotions displayed on the site are valid at the time of ordering.

The Dessert Atelier expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose. This also includes any warranties that access to the Site will be uninterrupted or error-free, that the site will be secure, or that information on the site will be complete, accurate, or timely.

CONTACT US
Business Name: Bombus.Co
Email: bombuscoau@gmail.com
Ph: 0410303561
Fb: https://www.facebook.com/Bombus.Co/
Instagram: @bombus.co